Courtney Benson

Courtney Benson is an experienced professional in service transformation and customer experience management, currently serving as the Manager of Service Transformation at Holman since December 2015. In this role, Courtney supports and drives the Service Transformation Strategy, leveraging Lean Six Sigma methodologies to enhance operational processes and customer service. Previous positions at Holman include managerial roles in Sales & Service Operations and Client Relations, where Courtney focused on quality improvement and team performance. Prior to Holman, Courtney held various analytical and leadership positions at TD from September 2006 to December 2015, emphasizing customer experience and process improvement. Courtney holds a Master of Business Administration from Kaplan University and a Bachelor’s of Science in Biochemistry from Rutgers University.