Joy Jackson is a skilled Senior IT Solutions Delivery Manager at HOLT CAT, with expertise in Agile methodologies, enterprise transformations, and digital innovation, achieving significant improvements in customer satisfaction and deliverables. Previously, Joy held various positions at USAA, including Agile Product Management/Delivery Manager, Development Product Owner/Scrum Master, and Life Claims Tech Lead, where a strong focus on strategic alignment, team optimization, and enhancing customer experience was evident. Joy's background includes mentoring, overseeing project implementations, and leading high-performing teams, with a Bachelor of Science in Computer Information Systems from Arizona State University.
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