Bill Cooper

Bill Cooper, MBA, currently serves as the Senior Manager of Contact Center Operations and Product Owner at The Holt Group since April 2023. With extensive experience in contact center management, Bill has held key positions including Manager of Contact Center/Product Owner at HOLT CAT and Senior Vendor Manager at GoodRx, where responsibilities included improving operational efficiencies and managing vendor partnerships. Previous roles also encompass critical customer service management at Medtronic and leadership in service desk operations at CGI. Bill's foundational experience includes management positions at Metro News Service, Concentra Solutions, and West Corporation. Bill holds an MBA in Management and a B.A. in Communication Arts from the University of the Incarnate Word.