Colette Flattery

Colette Flattery currently serves as the Director of Customer Experience at Home Group, a position held since May 2024. Previously, Colette was the Director of Customer Service at Zenith Vehicles from April 2022 to May 2024. Colette's extensive experience includes roles such as Head of Front Office and Head of Sales and Customer Service at E.ON, and Head of Customer Service Centre at Orbit Group. Earlier in the career, Colette was Contact Centre Manager at J D Williams and Regional Manager at BSM, where responsibilities included establishing sales and customer service processes. Colette also held the position of Commercial Manager at Dams International Ltd, focusing on customer-facing functions and improvement of sales performance. The career in customer service began at Alliance & Leicester as Customer Services and Sales Manager. Colette holds a BA Hons in Business & Law from the University of Liverpool.