Nicholas DeSantis

Nicholas DeSantis has a wealth of work experience, beginning in 2008. Nicholas worked as a Technical Support Agent at TiVo from 2008 to 2011, followed by a role as a Contractor - Revenue Assurance Analyst at Level 3 Communications from 2011 to 2014. From 2014 to 2016, they worked as a Specialist - Leave Management at ReedGroup, a Guardian® Company, where they managed a wide variety of absence claims and carefully reviewed large volumes of forms and medical cases while making FMLA and disability determinations on employee claims. From 2016 to 2022, they held two roles at Zillow, first as an Operations Lead, then as a Connections Specialist. Nicholas is currently employed as a Tech Support Specialist at Homebot.

Nicholas DeSantis attended Full Sail University from 2009 to 2011, where they earned a Bachelor of Science in Game Development. Nicholas has also obtained numerous certifications from LinkedIn, including CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM, CompTIA A+ (220-1001) Cert Prep 1: The Basics, CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics, Handling Workplace Change as an Employee, How to Rock an Interview, Becoming Indistractable, Creating Your Personal Brand, Customer Service: Handling Abusive Customers, Customer Service: Problem Solving and Troubleshooting, Empathy for Customer Service Professionals, Managing Up, Productivity Tips: Setting Up Your Workplace, Time Management: Working from Home, Tips for Working Remotely, Working with Upset Customers, Building Rapport with Customers, Creating Positive Conversations with Challenging Customers, Customer Service Foundations, Customer Service: Managing Customer Expectations, and Customer Service: Working in a Customer Contact Center, all obtained between December 2020 and May 2021.