David Yates

David Yates has extensive experience in contact center operations and technology management, currently serving at American Honda Motor Company, Inc. since October 2013. In this role, David orchestrated project roadmaps, implemented technology systems, and enhanced customer experience initiatives, including the introduction of self-service features and automation of agent workflows. Previous positions include supervising import/export operations with a focus on performance indicators and strategic planning involving Salesforce tools, and working as a business analyst managing Salesforce administration and database configuration. Early career experience includes roles in customer service and inventory management at Pep Boys and Cinema City. David holds an Associate's degree in Business Administration and Management from Santiago Canyon College.