Nancy Galvan

Nancy Galvan has over two decades of experience in customer service and operational management, primarily with American Honda Motor Company, Inc. Since 2005, Nancy has served as the Inbound Operations Region Manager, overseeing a high-volume call center and focusing on employee development, customer satisfaction, and metrics analysis. Previous roles include Information Management Specialist and Training/Staff Development Specialist, where Nancy developed training programs and provided support for customer service initiatives. Nancy's career also includes positions in quality assurance and administrative supervision, showcasing a strong foundation in customer relations and operational excellence. Nancy holds a Bachelor of Science degree in Interior Design from California Polytechnic State University-San Luis Obispo, earned in 1990.