Michele Gale

Michele Gale, MS-CXM, currently serves as the Chief Experience and Operations Officer at Honor Community Health, where strategic leadership is provided to enhance care delivery, operational efficiency, and technology adoption with a focus on improving patient experience and building organizational culture. With a professional background that includes roles such as Vice President of Consumer Experience at Health Alliance Plan and Chief Operating Officer at Honor Community Health, Michele has consistently driven initiatives that elevate patient satisfaction and optimize operational processes. Notable achievements include the establishment of a CX Center of Excellence and significant enhancements in service recovery processes. Michele holds a Master of Science in Customer Experience Management from Michigan State University and a Bachelor of Science in Community Development with a focus on Health Sciences from Central Michigan University.