Alan Chow has extensive experience in IT and customer service, currently serving as an IT Operations Administrator II at Hootsuite since July 2019, where responsibilities include providing frontline technical support, managing Mac image deployment, and facilitating employee onboarding processes. Previously, Alan held various roles at Apple from September 2013 to July 2019 as a Genius, and worked in customer service and technical support roles at Coastal Contacts Inc., ADP, eBay, PayPal, Bell Mobility, Electronic Arts, Shaw Communications, and Pegabo Aldo Group. Alan holds ACIT and ACMT certifications and possesses a strong background in client relationship management, technical troubleshooting, and training others in technology use, complemented by education from Douglas College.
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