Diana Didilica

Diana Didilica has extensive experience in customer support and team leadership, currently serving as the Lead for the Escalation Center Incidents at Hootsuite since March 2015, where responsibilities include overseeing the Self-Serve team in Bucharest and handling technical and billing escalations. Diana's career also encompasses roles such as Senior Customer Advocate in Billing, where management of the Bucharest Billing team and collaboration with product and development teams were key duties, and previous positions in social media advocacy and research. Academic qualifications include a Master’s degree in Child's Rights Protection from the University of Antwerp and a Bachelor's degree in Social Work from Alexandru Ioan Cuza University. Diana has published five research papers and actively participated in international conferences and workshops, demonstrating a strong commitment to both professional and academic pursuits.