Kenneth Chang

Kenneth Chang (MSC, CSPO) currently serves as a Renewal Specialist at Hootsuite, where notable achievements include the implementation of a Price Increase Automation Project that significantly reduced manual service agreement generation and the execution of a new Salesforce workflow project that decreased opportunity merging queries by 95%. Previously, Kenneth worked as a Vocational Counsellor at the Canadian Mental Health Association, successfully managing a program that reduced client backlogs at Burnaby Hospital by 77%. Kenneth's earlier experience at Hootsuite as a Renewal Manager involved piloting the company's first renewal team and consistently achieving high renewal rates for enterprise accounts. With a strong educational background including a Bachelor's in Economics from The University of British Columbia and a Master's in Management from Singapore Management University, along with additional training in full-stack web development, Kenneth demonstrates a robust blend of project management, customer success, and strategic planning skills.