Paula Hanna

Paula Hanna is an experienced professional with a strong background in customer support enablement and education. Currently serving as the Director of Customer Support Enablement at Hootsuite since August 2021, Paula previously held roles including Senior Manager of Customer Onboarding at Clio and Director of Education at Vision Critical, where notable achievements included enhancing customer satisfaction ratings and significantly increasing customer engagement through innovative educational programs. Paula’s diverse expertise encompasses managing high-performing teams, developing standardized curricula, and implementing scalable training solutions. Additionally, Paula has a solid history in technical documentation and content management, having worked in various capacities at Business Objects and Crystal Decisions. Paula holds a Bachelor of Arts in English Language and Literature from The University of British Columbia.