Hope Community Services Inc.
Full-time · Oklahoma City, United States
Overview
HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City. We provide compassionate trauma-informed care to individuals whose lives have been impacted by mental health and substance use disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.
About the Position
The Receptionist/Phone Operator is a key part of our administrative team, responsible for answering and managing the multi-line phone system at HOPE. This position serves as the first point of contact for callers, ensuring all incoming calls are directed to the appropriate departments or staff members. This role also involves providing a welcoming experience for visitors, supporting administrative tasks, and maintaining a professional, organized front desk environment. This is an excellent opportunity for someone who thrives in a fast-paced, client-focused setting.
Schedule
Monday - Friday
8 am - 5 pm
Essential Duties and Responsibilities
Operate a multi-line telephone system, route calls, and take accurate messages.
Greet visitors, determine the nature of their business, and direct them accordingly.
Perform data entry functions in the accounts receivable system and ensure accuracy of source documents.
Adhere to agency policies, confidentiality regulations, and standards.
Prepare superbills from appointment schedules or daily service sheets.
Collect service fees and issue receipts in compliance with procedures.
Schedule appointments and answer general inquiries.
Provide administrative support, including verifying data accuracy and coding service sheets.
Promote a welcoming, trauma-informed, and recovery-focused environment for all individuals.
Travel may be required; mileage reimbursement provided per agency policy.
Requirements
High school diploma or GED; additional relevant experience or education is preferred.
One to three years of related experience or training.
Must obtain and maintain First Aid and CPR certification.
Skills
Strong communication, organizational, and customer service skills
proficiency in basic math and computer applications
We Offer
Competitive Compensation
Full Benefits including 100% paid health and dental!
Life Insurance
Over 2 weeks PTO first year plus;
1 Friday off per month (Wellness day)
11 Paid Holidays per year
Bereavement Leave - 5 days per year
8 hours of Volunteer Pay
Retirement contributions of 10% with no match required
Paid Professional Development Time
Student Loan Repayment Program
And More!
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Hope Community Services Inc.
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HOPE Community Services, Inc. has maintained operation since June of 1980 in south Oklahoma City. We are a non-profit outpatient community mental health center that provides a large array of mental health and addiction services. HOPE is dedicated to support and promote a service environment for individuals and families in need of mental health, co-occurring, and integrated healthcare services. Additionally, HOPE operates numerous housing grant opportunities for individuals and families experiencing homelessness, as we work alongside our community partners to serve the most vulnerable. We are certified through the Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS), and we are nationally accredited through the Commission on Accreditation of Rehabilitation Facilities (CARF). We work closely with the Oklahoma Department of Corrections, the Oklahoma Health Care Authority, HUD, The City of Oklahoma City, and the Norman Housing Authority to provide services to our consumers and their families. At the heart of all that is done at HOPE, we strive to serve our consumers, our community, and our co-workers to be an agency focused on growth and recovery to empower individuals to live with strength and passion.