Jo Lai

Jo Lai is an accomplished professional in customer experience and hospitality management, currently serving as the Business Unit Leader for Customer Experience at Hopper, where responsibilities also include overseeing customer service as the Head of Customer Service. Previously, Jo Lai held the position of Global Operations Leader for People & Culture at Four Seasons Hotels and Resorts, and served as an Executive Trainer in Learning and Development at Forbes Travel Guide. As the Founder and Director of Operations at Galerie Coatcheck, Jo Lai has extensive experience in the art sector, working as an Art Dealer and Exhibition Curator for various blue chip and emergent art galleries and fairs. Jo Lai's academic credentials include a Master of Management in Hospitality Administration from Cornell University and a Bachelor of Arts in Economics and East Asian Studies from McGill University.