Bob Sanner

Bob Sanner is an experienced professional in customer service and operations management, currently serving as the Manager of Help Desk Operations at Horace Mann since September 2023. Previously, Bob held the position of Manager of Patient Experience at Memorial Health System from September 2019 to September 2023, overseeing a team responsible for the day-to-day operations of the department. Bob's extensive career at Horace Mann began in August 1998, culminating in a Director role, where management of a contact center service staff was a key responsibility. Bob's background also includes leadership roles at Archer Daniels Midland Company and various customer service positions, characterized by a focus on operational efficiency and customer satisfaction. Bob earned an Associate's degree in Business Management from Lincoln Land Community College between 2000 and 2003.