Customer Engagement Team

The Customer Engagement Team at Horde is dedicated to fostering meaningful relationships with users through proactive communication and support. By integrating insights from the Community Manager, Customer Relations Manager, and User Experience Designer, the team enhances customer satisfaction, drives user adoption of the fintech mobile app, and ensures seamless interactions in line with PSD2 and Open Banking principles. Their efforts focus on creating a user-friendly experience that encourages feedback and builds a loyal customer base.