Kaitlyn Osborn

KaitLyn Osborn is a skilled leader with extensive experience in retail operations and team management within the financial services sector. Currently serving as the Retail Operations Procedural and Training Manager and previously as Branch Manager at Horizon Credit Union since April 2020, KaitLyn specializes in implementing goal strategies, conducting financial reviews, and providing coaching to teams. Previously, as Assistant Branch Manager at Idaho Central Credit Union, KaitLyn maintained high service standards and facilitated training and onboarding. Roles at Washington State University, including President's Event Crew and Student Manager at Northside Dining Hall, showcase KaitLyn's leadership and event coordination skills. Internship experience at Walt Disney World highlights a commitment to exceptional customer service. KaitLyn holds an MBA from Eastern Washington University and a degree in Hospitality Business Management from Washington State University.