Zach Kitterman

Zach Kitterman is a Senior Quality Assurance Analyst at Horizon Software International, LLC since May 2013, where responsibilities include creating and executing test plans, investigating applications, and assisting the support team with defect investigations and troubleshooting escalated issues. Previously, Zach worked as a Support Analyst for MyPaymentsPlus, providing user interface support through various communication channels. Prior to this role, Zach served as a Technical Support representative at Sage, achieving Knowledge Centered Support (KCS) certification and training other analysts as a KCS Coach. Zach holds a Microsoft Certified Technology Specialist credential from ComputerTraining.edu and completed studies at Valdosta State University and South Gwinnett High School.