Eric Reid

Eric Reid has extensive experience in Learning and Development within the hospitality industry, currently serving as the Senior Director of Learning & Development at Hornblower Group since March 2021. Prior roles include Corporate Director of Learning and Development at New York Hilton Midtown, where responsibilities encompassed the onboarding and training of approximately 1,400 team members, and Assistant Director of Learning and Quality. Additional experience includes positions such as Senior Learning and Development Manager at Fisher Island Club, where Reid improved audit scores through targeted training initiatives, and training roles at various hotels including Loews Miami Beach Hotel and Hyatt Regency Miami, focusing on enhancing guest satisfaction through effective team training and operational standards. Reid's career also includes foundational management roles at Sheraton Midtown Atlanta Hotel and Crowne Plaza Atlanta Buckhead Hotel, emphasizing staff development and quality service delivery.