LS

Lisa Steele

Director Customer Service Operations at Hornblower Group

Lisa Steele has an extensive background in customer service operations and consulting, holding leadership positions at various companies such as Hornblower Group, BGL Group, Ember Group, TUI, PA Consulting Group, Severn Trent, and Dixons Retail. With a strong focus on customer contact and business improvement, Lisa's career spans over several decades. Lisa holds a degree from Swansea University and completed a program at INSEAD in 2004.

Location

Chwilog, United Kingdom

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Hornblower Group

Hornblower Group is in world-class experiences and transportation. There are two divisions that make up Hornblower Group – City Experiences and American Queen Steamboat Company.