Sherra Noel

Sherra Noel is an experienced professional with a strong background in project delivery and customer service management. Currently serving as Project Delivery Manager and previously as Enterprise Help Desk Manager and Help Desk Manager at HORNE since October 2018, Sherra has a proven track record in overseeing operations and enhancing service quality. Prior to HORNE, Sherra held multiple roles at Comcast from July 2015 to September 2018, including Retention Supervisor, where responsibilities included supervising service delivery, training new hires, and managing call center operations for efficiency. Sherra's earlier experience at Lockheed Martin as Tier II Help Desk Supervisor involved supervising a team of contractors, creating training materials, and managing user support systems. Additionally, Sherra contributed as Pricing Administrator/Quality Technician at Georgia Gulf Chemicals & Vinyl, focusing on pricing-related service complaints and team results.