Dr. Natascha Pavlovic-Höck

Dr. Natascha Pavlovic-Höck is currently a lecturer at Kempten Business School since February 2024 and serves as Principal Director and Head of Telecommunications at Horváth. Prior experience includes a significant tenure at Telefónica Germany from June 2010 to December 2021, where Dr. Pavlovic-Höck held various leadership roles including Director of Customer Experience & Digital Transformation, Head of Corporate Strategy, Projektleiterin Digital Command Center, and Head of Marketing Strategy & Portfolio Management. In those roles, responsibilities encompassed customer satisfaction, corporate strategy, performance steering, and market analysis. Additionally, Dr. Pavlovic-Höck worked as a Managing Consultant at Horváth & Partners Management Consultants from August 2006 to March 2010, focusing on national and international projects across multiple industries. Educational qualifications include a Ph.D. in Wirtschaftsinformatik and an MBA from FAU Erlangen-Nürnberg.