Mark S.

Mark S. is a skilled IT professional with extensive experience in system and network administration, currently serving as a System Administrator at Hospice of the Chesapeake since July 2019. Mark S. has advanced through roles from Help Desk Technical Support to Tier 2 Tech Support Agent, demonstrating expertise in Active Directory management, remote software deployment, and hardware troubleshooting. Proficient with tools such as Microsoft Azure, Avaya VoIP, and various ticketing systems, Mark S. has a solid background in providing technical support and account management across multiple platforms. Mark S. holds an Associate of Applied Science degree in Information Assurance and Cybersecurity from Anne Arundel Community College, complemented by hands-on experience with multiple software and networking tools from previous positions.