Nouran Smogluk is an accomplished professional with extensive experience in customer support and user success roles across various organizations. Currently serving as the Director of User & Partner Success and Director of Customer Support at komoot, Nouran plays a key role in enhancing user experience and managing partner relationships. In addition to this position, Nouran holds a role as a Customer Support Lead at Supported Content, contributing to content creation for SaaS companies. Previously, Nouran was the Team Lead for Support Operations at Jimdo and has been actively involved with Support Driven since 2018, fostering connections within the customer support community. Nouran is also the founder of Tales of Management and started a new role as Director of Support at Hospitable.com in January 2025.
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