Paulo Hortega

Paulo Hortega is an experienced professional with a background in digital support and telemedicine management at Hospital Israelita Albert Einstein since September 2019. Prior to this role, Paulo held the position of Quality and Innovation Senior Specialist at TIM Brasil, where responsibilities included development team management and various process and KPIs management tasks from March 2012 to September 2019. Between August 2010 and March 2012, Paulo worked as a Business and Project Analyst at Telefonica, managing multiple customer care center and product development projects. Earlier experience includes a role as a Process Analyst at Grupo Fitta and an internship at BASF in IT Customer Service. Paulo holds an MBA in Project Management and a Bachelor's degree in Information Systems from Faculdade de Informática e Administração Paulista.