Diego Ivan Rosales

Diego Ivan Rosales has extensive experience in customer support and training, holding various roles across multiple companies. As a Back-up Trainer at Global Excel Management Inc., responsibilities included creating training documentation for employees. Diego has served as a Customer Support Engineer at GoodTime.io, where initiatives included developing training strategies and monitoring customer satisfaction metrics. Additional roles encompassed being a Product Specialist at Athennian, focusing on knowledge management and training support, and a POS Integration and Support Specialist at OpenTable, responsible for onsite installations. Diego's earlier positions include serving as a Senior Customer Support Advocate at Hootsuite, where customer experience strategies were developed, and as a Training Specialist at CompuCom, gaining over four years of training experience. Currently, Diego is employed as a Technical Support Engineer at Hostify, continuing to leverage expertise in customer support and technical training. Diego is pursuing a degree in Customer Experience Business Administration and Management General at Onmex.