Kotryna Verbylaitė

Kotryna Verbylaitė is an experienced Senior Customer Success Manager at Hostinger International with a strong focus on enhancing customer experiences through effective onboarding and support for the Hostinger Website Builder product. Demonstrating exceptional communication skills, Kotryna has engaged in over 20,000 customer interactions in English and Lithuanian, consistently achieving a QA score above 90% and meeting monthly KPIs. Previous roles include Mid Customer Success Manager and Customer Success Manager at Hostinger, as well as an Administrative Assistant internship at Vilnius City Municipality, where data collection and documentation accuracy were pivotal. Kotryna holds a Bachelor's degree in Political Sciences from Vilnius University and is pursuing further education at SMK Aukštoji mokykla. Additionally, prior academic experience includes studies in Social Sciences at the University of Zagreb.