Victor Martins has extensive experience in customer success and IT support, having worked at Hostinger from October 2021 to June 2023, where roles progressed from Customer Success Specialist to Super Senior Customer Success Specialist, achieving a Customer Satisfaction (CSAT) score above 93% while supporting over 22,800 customers. Prior to Hostinger, Victor served as a Service Desk Agent at Instituto Paulo Apóstolo, providing IT support to over 1,000 students, and gained valuable administrative and technical skills during military service in the Air Force from March 2012 to March 2020. Additionally, experience includes computer assembly and maintenance at Time Computer. Victor's educational background includes a graduation degree in Information Technology from Estácio and ongoing postgraduate studies in Full Stack Development at Pontifícia Universidade Católica do Rio de Janeiro, along with a Bachelor of Technology in Systems Analysis and Development at Impacta Tecnologia.
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