Carolina Acuña

Carolina Acuña has a diverse work experience spanning different roles and industries. Carolina is currently working at HotDoc as a Senior Support Specialist, where they provide support to customers. Prior to this role, they worked as a Customer Advocate at HotDoc, demonstrating their commitment to customer service. Carolina also briefly served as a Customer Onboarding Manager at the same company.

Before their time at HotDoc, Carolina was a Store Manager at SpudBAR, responsible for ensuring efficient service and creating a friendly environment for customers and employees. Carolina managed team rosters, recruited and trained staff, and ensured compliance with health and safety guidelines.

Carolina also has experience in account management, having worked as an Account Manager at Blended. In this role, they built and maintained relationships with clients, ensuring their needs were met and contributing to client retention. Carolina also served as a first point of contact for potential clients and gained an understanding of their day-to-day use of the platform.

As a volunteer at Amplitud, Carolina had the opportunity to contribute to communication and event organization efforts. Carolina contacted donors, maintained interaction records, and assisted with brainstorming and event organization.

Carolina's career began at ADN SUR Agencia de Noticias, where they worked as a Journalist and Content Editor. Carolina'sresponsibilities included investigative reporting, writing news articles for various sections, and editing articles from colleagues and clients. Carolina also shared articles on the agency's social media profiles.

Prior to that, Carolina volunteered at Chequeado in the Institutional Development team. Carolina'sresponsibilities included contacting donors, translating and correcting texts, and updating databases and website content.

Carolina Acuña completed a Bachelor of Communications degree at Universidad Austral in Buenos Aires from 2012 to 2015. In 2017, they obtained a Human Resources Administration Diploma from the University of Buenos Aires. Prior to that, they attended Colegio Bilingüe Abraham Lincoln in Comodoro Rivadavia, Chubut, Argentina, where they received a Certificate of Education in Polimodal Mode in Economics and Organization Management from 2002 to 2011. Additionally, Carolina acquired an International Certificate of Education (ICE) with a focus on subjects such as Math, Literature, History, Environmental Management, Art and Design, Spanish, and Portuguese from the University of Cambridge. The exact end year for this final education is not specified.