Irwin Alves is a skilled professional with extensive experience in customer success and operational management across various sectors. Currently serving as a Customer Success Coordinator at Hotmart since March 2024, Irwin has previously held significant roles such as Customer Success Manager at isaac and Head of Customer Success and Support at Cogna Educação. Expertise includes managing portfolio accounts, onboarding clients, conducting performance monitoring, and developing action plans based on client needs. Irwin has also demonstrated leadership during high-profile events such as the Rio 2016 Olympics and the 2014 FIFA World Cup. Educational credentials include a Master's Degree in Business Essentials from Harvard Business School Online and a Master's Degree in Urban Management from Erasmus University Rotterdam.
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