Fernando Lima

Fernando Lima has a diverse work experience spanning several companies and roles. Fernando is currently working at ZENVIA as a Customer Success Analyst PL | Onboarding, a role they started in January 2023. Prior to this, they worked as a Customer Success Analyst at ZENVIA from August 2021 to January 2023.

In 2021, Fernando also worked at Yinflow as a Business Development Consultant, where they were involved in various strategic initiatives such as developing the Strategic Partners Program Business Line, structuring the Members Lifecycle, and collaborating on strategic decisions with the CEO and CFO. Fernando implemented methodologies like Leadership Pipeline, Scrum, Customer Experience and Employee Experience Centric, Cohort-Based Learning, and Carreers Membership development.

Before Yinflow, Fernando worked at Frittbox as a Business Development Lead from December 2018 to February 2021. Fernando also had a role in business development at The Goodyear Tire & Rubber Company from January 2018 to November 2018.

Fernando gained experience in the public sector as a Functional Assistant at Assembleia Legislativa do Estado de São Paulo from March 2016 to December 2017. Fernando started their career at MeuFornecedor.com, where they worked in customer service from January 2013 to December 2015.

Fernando Lima's education history includes the following:

- From 2021 to 2024, Fernando attended Pontifícia Universidade Católica do Paraná, where they pursued a Bachelor's degree in Business Administration and Management.

In addition to their formal education, Fernando has obtained several certifications and completed courses, including:

- In July 2023, Fernando obtained a certification in "Gestão de Liderança Customer Centric" from CS Academy.

- In May 2023, Fernando completed a specialization course in Data Management from CS Academy.

- In April 2023, Fernando completed a specialization course in Customer Experience Management from CS Academy.

- In March 2023, Fernando completed a specialization course in Customer Success Management from CS Academy.

- In February 2023, Fernando completed a specialization course in Customer Centric Leadership from CS Academy.

- In January 2023, Fernando completed a course on "Expansão na Base de Clientes" from CS Academy, as well as a Soft Skill - Empathy course.

- In December 2022, Fernando obtained a specialization certification in Customer Success Intermediate from CS Academy.

- In October 2022, Fernando completed the course "Building Champions: Leadership F.C." from Escola Conquer.

- In September 2022, Fernando completed the course "Communication and Oratory - Unlocking your communication" from Escola Conquer.

- In March 2022, Fernando completed a course on Customer Data Analytics from CS Academy.

- In July 2021, Fernando completed a course in Customer Experience Management from FIAP.

- In April 2021, Fernando completed a course on Customer Success Fundamentals for Managers from RD University, as well as a course on Key Accounts Management from LinkedIn, and a certification from Loja Integrada Partners Certification.

- In March 2021, Fernando completed a course in Customer Success from Endeavor Brasil, as well as an Introduction to Customer Success course from RD University.

- In October 2016, Fernando completed a course on Customer Service - A Matter of Attitude from CIEE - Centro de Integração Empresa-Escola.

Additionally, Fernando has mentioned two certifications from Google and HubSpot, but the obtained month and year for these certifications were not provided.