Jonathan Kraljic

Jonathan Kraljic has extensive work experience in the field of technical support and network operations. Jonathan currently works at Hotwire Communications Ltd as a Tier 2 Engineer, where they are responsible for remotely provisioning various services and troubleshooting customer-related technical issues. Prior to this, Jonathan held the role of Tier II Provisioning Specialist at the same company, where they handled escalations and processed customer service orders.

Before joining Hotwire Communications Ltd, Jonathan worked at Teleperformance as a Technical Support Advisor, providing assistance to customers with technical issues. Jonathan held the role of Technical Support Advisor II from August 2019 to December 2020 and the role of Technical Support Advisor from April 2018 to August 2019.

Jonathan also has experience working at Fusion as a NOC Technician II, where they monitored and tested network issues affecting voice quality. Jonathan was responsible for implementing necessary route changes and logging network issues. Prior to this, they worked at Trilogy International Partners as a NOC Technician, and at WebUnited as a NOC Analyst, where they provided network support and configuration services.

Earlier in their career, Jonathan worked at Cleartel Communications as a Data Support Representative, providing T1 data support and monitoring network outages. Jonathan also worked at Ntera/Radiant Holdings as a NOC Technician, monitoring and analyzing network issues on a VOIP network.

Overall, Jonathan Kraljic has built a strong background in technical support, network operations, and troubleshooting throughout their career.

Jonathan Kraljic pursued education at ITT Technical Institute from 2001 to 2004. However, no specific degree or field of study information is available regarding this period.