Michelle Miller Johnson Cpcu Rplu Cic

Michelle Miller Johnson CPCU RPLU CIC, AIC, AAI, ACSR has a distinguished career at Houchens Insurance Group, where employment began in January 1990 and continues to the present. Serving as Director of Quality, Michelle received the Set the Standard Award for Quality and developed an innovative risk analysis tool that incorporates 30% automation. Previous roles include Director of Claims, where Michelle recruited the first Agency Coverage Counsel and managed a team of 12 claims professionals in support of an $80 million revenue agency, and Marketing Representative, earning the Marketer of the Year award three times. Early in their career, Michelle successfully managed accounts and revenue at the $2 million level as an Account Manager. Additional professional experiences include roles at Commonwealth Health Corporation and Sears Holdings Corporation. Michelle holds multiple certifications, including Certified Insurance Counselor, and earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Western Kentucky University.