Joel Martino

Joel Martino has extensive experience in customer service and technical support, particularly within the education and technology sectors. Currently employed at Houghton Mifflin Harcourt since June 2017, Joel specializes in troubleshooting K-12 platform issues, processing orders, and training new representatives. Previous roles include mentoring engineers at Sutherland Global Services, providing backup and recovery support at Veritas Technologies, and serving as a global service representative at Symantec. Joel has also held positions in retail management and various customer service capacities, with training in web hosting and technical troubleshooting. Education includes studies at Seminole State College of Florida and Borough of Manhattan Community College.