Jennifer Waller

Jennifer Waller is a seasoned professional with extensive experience in customer service and operations management. Currently serving as a Dispatcher/Customer Service representative at Houk Air Conditioning, Inc. since March 2023, Jennifer previously held the position of Sales Administration Manager at CSCServiceworks/Appliance Warehouse of America since 2018, and prior to that, worked as a Customer Service Supervisor at Appliance Warehouse of America, Inc. from March 2010 to September 2022. In that role, Jennifer supervised a team of Supervisors and Leads, focused on team performance metrics, and maintained customer satisfaction standards. Jennifer's career began at Circuit City, where responsibilities included dispatching technician workloads, managing parts inventory, and conducting applicant screenings over nearly two decades.