Suzie Lalancette

Suzie Lalancette is an experienced professional currently serving as an Associate Business Process & Continuous Improvement Specialist at Fortune Brands Water Innovations since June 2018, where responsibilities include investigating operational shortfalls and analyzing business data for efficiency opportunities. Previous roles include Internal Service Lead Hand, Chef d’équipe service clients, and Agente au service à la clientèle, demonstrating strong skills in customer service management, issue resolution, and team supervision in various operational contexts. Prior experience encompasses customer service roles at Planchers Lauzon and Super 8, as well as co-ownership of Nuance coiffure, where Suzie honed skills in client relations and employee management. Education includes leadership training, coaching, and professional hairdressing certifications.