Vanessa Martinez

Vanessa Martinez is an experienced professional with a strong background in consumer service and order fulfillment. Currently serving as the Senior Manager of Consumer Service at House of Rohl North America since March 2006, Vanessa oversees the contact center operations for customer support related to warranties, troubleshooting, and installation across the US and Canada. Previous roles at House of Rohl include Senior Manager for Consumer & Customer Services and Technical Support Manager, where Vanessa effectively managed call center operations and facilitated order fulfillment in collaboration with various teams. Vanessa began their career at Albertsons as a Bakery Manager after starting as a Courtesy Clerk, demonstrating a solid foundation in customer service. Vanessa holds a High School Diploma from Ruben S. Ayala High School, earned in June 2001.