John Mapp is a skilled Customer Success Advisor and Onboarding Specialist at Housecall Pro, specializing in FinTech and SaaS product services using Salesforce for pipeline management since March 2024. Prior experience includes roles such as Technical Support Specialist at Funnel Leasing and Convirza, where exceptional customer service and ticket management were emphasized. John also served as a Business Specialist at Sprint, focusing on reducing churn through effective customer service. Leadership abilities were demonstrated as a Sales Team Lead at Medical Guardian, driving revenue through strategic selling initiatives. Early technical support experience was gained at Comcast Business, troubleshooting services for business customers. Education includes attendance at Penn State University and involvement in other academic institutions.
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