Houses of Parliament Restoration & Renewal
Charlotte Kong is an experienced professional in operations and program management with a background in various prestigious organizations. Currently serving as the Business Systems Product Group Manager at Houses of Parliament Restoration & Renewal since January 2023, Charlotte previously held the role of Operations Excellence Manager at Zencargo from September 2021 to December 2022. Prior experience includes several positions at Amazon between September 2017 and August 2021, including Retail Operations & Initiatives Programme Manager for Amazon Fresh Stores International and Program Manager for Amazon Global Logistics. Additional experience at Dictate IT Ltd as a Managed Services Senior Processor and roles at words.hk as a Lexicographer Intern demonstrate a strong foundation in managing operations and linguistics. Charlotte holds a Bachelor of Arts in Linguistics from The Chinese University of Hong Kong and participated as an Affiliate Student in Phonetics and Linguistics at UCL during an exchange term.
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Houses of Parliament Restoration & Renewal
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The Palace of Westminster, home of the Houses of Parliament, is one of our most treasured buildings. Recognised the world over, it’s the symbolic heart of our democracy and nation and a workplace for thousands of people. The building has played a unique role in our political history for 900 years and now it needs urgent repair. The Houses of Parliament Restoration and Renewal Programme has been set up to tackle all the work to protect the Palace’s heritage and ensure it can continue to serve as the home of the UK Parliament for future generations. The Palace is part of a UNESCO World Heritage Site, a Grade 1 listed building and is regarded as the world’s finest example of early Gothic Revival architecture. Our project will be the biggest and most complex restoration ever undertaken in the UK. The Delivery Authority will procure and manage the contractors and supply chain and it will engage a team of architects, engineers, project managers and heritage experts. We’re building talented and diverse teams to join us in this hugely collaborative endeavour. We’re also committed to creating a work environment that embraces the strength in our differences and to creating a sense of belonging for everyone. Accessibility and inclusion is embedded in everything we do.