Housing Ombudsman
Adam Sampson is a seasoned executive with extensive experience in leadership roles across various organizations. Currently serving as Chief Executive at the Association of Optometrists and Independent Reviewer at the Housing Ombudsman, Adam has also been a Managing Partner at DNGG since May 2015, advising on Alternative Dispute Resolution. Notable past positions include CEO of St Elizabeth’s and Shelter UK, as well as CEO/Chief Legal Ombudsman at the Legal Ombudsman, where Adam established the first statutory independent Ombudsman scheme for the legal sector. Adam's expertise includes organizational restructuring, strategic planning, and governance, with a strong academic foundation from the University of Oxford, where a Master’s Degree in Applied Social Sciences was earned.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.