BK

Byron Kirkley

Dispute Resolution Manager at Housing Ombudsman

Byron Kirkley is an Adjudicator at Housing Ombudsman, with a background in addressing Anti Social Behaviour as an ASB Team Leader at various housing organizations. With a strong foundation in adult education as a Programme Tutor and Basic Skills Tutor, Byron holds a HND in Media Production from The University of Salford and A-Levels in Communication and Media Studies, Geography, and General Studies from Holy Cross College Bury.

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Housing Ombudsman

Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.