Housing Ombudsman
Debra Reynolds is an experienced professional currently serving as a Dispute Resolution Advisor at the Housing Ombudsman since January 2023. Previously, Debra held roles such as Senior Finance Executive at Carplus, where the focus was on customer connection and financing solutions, and BT TV Campaign Manager at CCA International, overseeing a sales team to drive a successful product promotion. Debra's earlier experience as a Team Leader at Seetec involved performance management and staff development to enhance customer service. Additionally, Debra worked as a Basic Skills Teacher at Community Network Training, empowering adult job seekers with essential skills for employment. Debra holds a Certificate in Education from Canterbury Christ Church University.
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Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.