Housing Ombudsman
Emma Hewett is currently working as a Performance & Business Information Senior Analyst at the Housing Ombudsman since December 2022. Prior to this role, Emma served as a Senior Performance & Evaluation Analyst at the Care Quality Commission and as a Billing Analyst at EE. Emma has a background in culinary arts, having worked as a Pastry Chef at THE NAKED DELI and as a Chef at the Grand Hotel Tynemouth and Heilbrigðisstofnun austerlands. Emma also has experience in sales, previously working as a Sales Assistant at ScS Sofas and JD Sports Fashion plc. Emma holds a PGCE in Secondary Education and Teaching from the University of Sunderland and a Bachelor of Science in Psychology from Thomas University.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.