Housing Ombudsman
Marlon Williams has extensive experience in dispute resolution and investigation roles across various organizations. At the Housing Ombudsman, Marlon serves as a Dispute Examiner, assisting residents in finding resolutions and training team members on early interventions. Previously, at the Independent Office for Police Conduct, Marlon excelled as a Lead Investigator overseeing complex investigations. Additionally, at the Financial Ombudsman Service, Marlon held roles as a Service Improvement Partner and Senior Adjudicator, where they identified areas for improvement and resolved consumer complaints effectively. Marlon's dedication to achieving positive outcomes and their ability to collaborate with various stakeholders make them a valuable asset in any organization.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.