Housing Ombudsman
Paolo Silvestri has a diverse work history in customer service, legal support, and advisory roles. Currently working as a Dispute Resolution Support Officer at the Housing Ombudsman, Paolo previously held positions at Citizens Advice, Brightsparks, and various other organizations. With a legal background including a Bachelor of Laws degree and LPC LLM from The University of Law, Paolo has gained experience in different sectors such as hospitality and legal firms. A dedicated individual with a range of skills and experiences in customer service and legal support roles.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.