Amy Hood

Amy Hood is an experienced technical support professional with a diverse background in IT and customer service. Currently serving as a System Support Technician at Houston Healthcare since January 2016, Amy provides technical phone support and manages Help Desk operations. In addition, Amy has experience as a Crew Trainer at McDonald's Corporation and a Tax Associate at H&R Block, showcasing strong skills in training and client communication. Earlier roles include Desktop Applications and Support Specialist at Bates College, Technical Services Coordinator at the Abused Women's Advocacy Project, and Systems Administrator at Cole Haan, where expertise in troubleshooting, system maintenance, and network administration was developed. Amy holds an Associate of Science degree in Computer Science from Central Maine Community College.