Customer Success and Operations

About

The Customer Success and Operations team at Hovi Digital Lab is dedicated to ensuring client satisfaction and optimizing the operational efficiency of our services. The team, consisting of the Customer Success Director, Customer Success Manager, and Customer Success Operations Manager, works collaboratively to develop and implement strategies for client onboarding, support, and retention. They also analyze customer feedback and data to continuously improve our processes and methodologies, ensuring clients fully leverage our SMarketing platform and solutions for substantial business growth.