Ricardo Gebhardt

Ricardo Gebhardt is currently the Support Engineering Team Lead at HP, where they focus on managing and improving support processes. With over 15 years of experience in the IT field, they have held roles ranging from L1 end-user support to consultancy, demonstrating a strong commitment to team-driven outcomes. Previously, Ricardo worked as a Senior Software Support Engineer at HP, where they resolved over 1,700 support tickets and contributed to key project documentation. They also gained extensive technical knowledge and skills while serving as a Systems Analyst at Gruppen Consultoria em Informática LTDA, where they earned recognition as "Employee of the Year" in 2014. Ricardo holds a Bachelor of Business Administration in Management of IT Projects and is pursuing an MBA in Strategic People Management.