Ritika Kole

Ritika Kole currently serves as a Data Scientist at HP, where since September 2020, a dual role also includes responsibilities as a Technical Program Manager overseeing a team of data scientists. This position involves developing products that proactively identify emerging quality issues, enhancing the efficiency of contact center operations and improving customer satisfaction metrics. Prior to this role, Ritika served as a Data Analyst at HP, focusing on quality assurance of customer support survey data. A background in data science was further established during an internship at HP, where dynamic dashboards and sentiment analysis were performed on survey data. Earlier experience includes a Control Systems Internship at Tata Steel, where productivity improvements for a mill were engineered. Ritika holds a Bachelor of Technology in Electrical and Electronics Engineering from Manipal Institute of Technology.