Heather Bales

Heather Bales is an experienced operations leader currently serving as the Director of Operations at HealthPlanOne since May 2025. Previously, Bales held various roles at Bloom from September 2010 to July 2025, including Director of Call Center Operations and Program Manager, where responsibilities included overseeing call center objectives, performance management, and ensuring production standards. Bales began as a Health Insurance Agent, achieving notable sales recognition and maintaining high-quality assurance scores. Bales holds a Bachelor's degree from Oakland Community College.